As much as possible, we always do everything we can to resolve customer issues and make them happy and just like any other humans, our engineering team deeply hates "pirated softwares" and abusive people this is why our systems are completely automated to prevent people with invalid purchases from using our scripts.
We already encountered a lot of customers who purchased zender thinking that they can still use it after we refunded their money, here are the list of them:
The listed usernames here are permanently banned from buying any of our items, if they tried to re-purchase, they'll be forced to submit a refund request or we will completely ignore any support requests from them. This is our way of protecting our rights as codecanyon author.
This list will always be updated, starting today.
Renielle Agustin (Senior Graphics Engineer)